Privacy Policy

Pixizen operates as a subscription-based and usage-based Software-as-a-Service (SaaS) platform. By purchasing or subscribing, users acknowledge and agree to this Policy. All fees are charged in advance and are non-refundable except as expressly provided herein.

Users may cancel at any time via the account dashboard or by contacting support. Upon cancellation:

• Access to paid features remains available until the end of the current billing cycle.
• No additional charges will be incurred after the effective cancellation date.
• No partial refunds shall be issued for unused time, credits, or remaining usage within the period.

Refunds are only issued under the following strict circumstances:

• Service Unavailability: Prolonged, verified outages that materially prevent core service access (issued as credit or refund at Zenbitx LLC's sole discretion).
• Billing Errors: Duplicate charges or incorrect amounts, provided notification is received within fourteen (14) days of the charge.
• Statutory Rights: Refunds required by applicable consumer protection laws.

Trials and promotional credits are provided “as is” and are non-refundable. Unused portions expire automatically upon conversion to a paid plan or the end of the promotional window.

For EU residents qualifying as consumers under Directive 2011/83/EU:

• Users may withdraw within 14 days of purchase if services have not been fully performed.
• If the user expressly consents to immediate service delivery and acknowledges loss of withdrawal rights, refunds shall not apply.

Abuse: Zenbitx LLC may deny refunds for ToS violations, fraudulent activity, or excessive refund requests indicating platform misuse.

Termination by Pixizen: If we terminate an account without cause, a prorated refund for unused time may be issued. No refunds apply for terminations resulting from policy violations.

Approved refunds are issued to the original payment method and typically process within 5–10 business days. Zenbitx LLC reserves the right to modify this policy at any time; material changes will be communicated via the website or dashboard.